This two parts, a general question and a question specific to my situation:
1) Is there any research that shows whether phone numbers in website headers have a higher conversion rate if they are next to a "Call us at:" or "Contact Our Toll Free Number:"? Do customers need to be told that the number is toll free?
2) I'm currently implementing a website design and have a pretty busy header. The phone number is large (23px) and the client would like to add a 16px "Toll Free Customer Support" before it. I feel this may be unnecessary because people know how to use a phone number.
Thoughts?
Answer
It depends on your user base and if they know if a number is a toll free number or not. Toll free numbers are generally 1-800 numbers but there are cases in other countries where the toll free code might be different. Refer to the screenshot below taken from this site:
With regards to your second question, If your user base is well aware that your number is toll free, I think you should be good to go. However you should also be aware of the fact that users get attracted to the word free and hence might be more inclined to use the number more then.
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