Wednesday, January 31, 2018

forms - Is there a more direct/efficient way for a skip button?


I am currently working on a information request flow. The information needed is subdivided into 2 parts: the contact information (required) and some more details which are not necessary but add value to the request.


This is the flow right now: The user clicks on the request button and the 2-step pop-up opens. In the first step he can chose to directly send his request without additional information.



My question to you is: is this the best way to enable the user to skip the last step or is it a problem that he does not know what he is skipping? Are there some good alternative flows I did not think of?


Addition: The requests without details also have a great value.



Answer



I think in your case the wizard pattern is not a very good idea. I would recommend adding an extra button on your initial screen "ADD MORE DETAILS" above the SEND button (if you place the additional details below in small letters it will be probably missed).


Add a label "OPTIONAL" so that users know they can skip the additional step.


When the users select the more details, navigate to your second screen as you show. Something like the following :


enter image description here


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