Thursday, June 4, 2015

microcopy - What are some alternatives to the phrase "Are you sure you want to XYZ" in confirmation dialogs?


I don't like seeing the word 'you' in the message twice. Examples:



  1. Are you sure you want to delete this item?

  2. Are you sure you want to continue?



Answer




Part of the reason that people skip over long messages is due to reading speed.


Assume for the sake of discussion someone with an average reading speed - around 200 words per minute.(*)


If you use just 20 words in a dialog, you're asking that user to spend 6 seconds reading and understanding what you wrote.


While that doesn't sound like much, a six second imposed pause when you're trying to get something done can seem to be an awfully long time.


(*) And don't make the mistake of assuming that low reading speed means low intelligence.


So, three suggestions for you, all aimed at maximum clarity with minimum fuss.



  1. Be as concise as possible

  2. Identify the item at risk

  3. Name your buttons for the actions



Here is a simple deletion dialog:


Poor


Let's reduce the number of words to the minimum to make it easier to read:


Better


Now, let's identify the item at risk, and label the buttons for the action:


alt text


Much better - easier to read and clearer.


Another example - a continuation dialog.


Confirmation dialog



Simplify wording.


Better Continue dialog


Again, let's identify what's going on and label the buttons for the actions.


Best Continue Dialog


A definite improvement.


Here's a final thought. Avoid negatives, especially double negatives. Some native English speakers find double negatives tricky, and many who learn English as a second language find them confusing (especially if their native tongue uses double-negatives for emphasis instead of inversion).


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