Saturday, January 9, 2016

popup - Business application: Is it better to redirect or pop-up for re-authentication?


This question is geared for a line of business application someone would pay for, not a general public facing website.


Is it better to redirect for authentication/re-authentication or show a pop-up?


Some things to consider:



  • They may be on a screen with data already entered.


  • They may be in the middle of a work-flow, step 2-10.



Answer



Is it necessary to interrupt the user while they're in the middle of something? I think it would be better to wait until the current step is done. Two ways you can do that:




  1. Wait until they submit the form. Require authentication on an interstitial page, before continuing to the next step.




  2. Add the authentication to the bottom of the form.





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