Wednesday, May 4, 2016

gui design - Could scaring users be good UX?


I work on an application that's designed to be usable by new users, but has a lot of complicated configuration for advanced users. Our approach to keeping users away from delicate settings is to make them 'scary'. They are tucked away in an 'Expert' menu, and configuration parameters are given 'scary' (as opposed to nice, readable) names such as UseBxfrMethod, and no indication of what they do (outside of our online documentation/man page).


For applications which will be used by both 'novices' and 'experts' is the 'scaring' approach good UX? Or would some other approach be better?


Note: A similar 'scaring' approach is employed by Mozilla, albeit with a bit more humour:


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Answer




Progressive disclosure


Deferring advanced features to a secondary screen is one of the best ways to satisfy the conflicting requirements of power and simplicity. This is called progressive disclosure. You seem to be aware of this.


Intimidating users


An example of progressive disclosure is a search box. The search box typically contains a link to an advanced search page since including advanced options on the same page will most likely confuse novice users. Jakob Nielsen recommends using an intimidating name:



It is important to use an intimidating name like "advanced search" to scare off novice users from getting into the page and hurting themselves. Search is one of the few cases where I do recommend shaping the user's behavior by intimidation.



Communicating risk


Consider this, a user with many years of experience using other applications is still a novice with respect to your application. I understand your concern that fearless novice users might ignore an intimidating name like "advanced settings". However, names such as UseBxfrMethod and requiring expert users to read manuals will likely be a "turn off" especially if they are not loyal users.


A better approach would be to have multiple secondary displays. For example, you could group harmless settings in one display and dangerous settings in another and clearly indicate the risk involved in progressing to the dangerous set of options while offering an easy way to access relevant parts of the documentation.



mockup


download bmml source – Wireframes created with Balsamiq Mockups


Conclusion Scaring away novice users during the progress from the initial "novice" screen to the secondary "expert" screen is fine for your purposes, but beyond that it is not recommended.


Update on Jan 13 I just noticed that GitHub applied this concept in the repository settings page.


enter image description here


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