I came across this question in a closed LinkedIn group. I think it's a great one and since it's hidden from search engines, I decided to bring it to the outside world.
Some users don't visit your website/application as frequently as others and are bound to forget their login credentials. When accounts are created with a simple username-password combo, you offer the Forgot your login details? option.
However, what do you do when you also use 3rd-party authentication APIs (e.g. OAuth or OpenID)?
- What is the most effective way to help returning users remember the service they used to create their accounts?
- How do you prevent them from creating a duplicate account via another authentication service?
I realize the answer might be more technical than design and might have include some back-end code. If that's the case, please simply link to the documentation and don't post the code here.
Answer
Well I found this interesting article from Luke Wroblewski https://bagcheck.com/blog/02-design-solutions-for-new-log-in-problems
Essence:
Ideally, there is a nifty way that the "Forget how you signed up, Enter user name: - This is in sync with existing patterns and it looks best to start with. Next, Step 2 -is what my concern area where on typing "Luke" it provides a auto-populated results, which is against privacy, and I do recommend that to be a simple plain text box. Step 3, is cool that it brings only the related Sign-on engine and takes away unwanted buttons or platforms.
This certainly address the issues that is existing with SSO.
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