A client has requested that I supply a PDF of artwork I have previously designed and printed, about a year ago, for them so they can send to another printer to have more printed.
I have always had a good relationship with this client and have not received any negitive feedback on past work. I have also been told that our prices are very similar.
Is this normal for a client request? How can I stop this happening again in the future?
For one I am losing income but am also annoyed as I thought we had a very good working relationship. Should I charge to supply the PDF?
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