I'm looking over a usability report, and one thing is jumping out at me: at the end of each section in which an identified usability issue was discussed, is a section entitled "Recommendations."
Fair enough.
Only it's not recommendations from the UX team that did the tests, it's recommendations they solicited from the usability test participants.
I've not seen this done before and I'm not sure what to think about it, so I thought I'd ask you lot what you think.
What are the pros and cons of getting design recommendations from usability test participants?
Answer
I don't think there are any real cons because you can always just ignore the recommendations.
The problem I see is that usually you won't get any new or useful ideas because (with some exceptions of course) users will only know what they want when they see it. Or as Henry Ford put it: "If I had asked people what they wanted, they would have said 'faster horses'."
No comments:
Post a Comment