Wednesday, July 6, 2016

copywriting - What to call "Cancel" when "Cancel" is already the default action?


When attempting to cancel a service or setting, "cancel" is the default action. What should the normal "cancel" button be called?


Redbox uses a playful "just kidding", which may not be appropriate in all circumstances.


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Answer



My suggestion: never use the word "Cancel" in the default action.


To cancel a subscription, you can, for example, say "Remove Subscription" or "Unsubscribe."


To cancel a download, you can, for example, say "Stop Downloading".


To cancel a setting, you can, for example, say "Revert Settings".


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