I'm in the position where I can not do proper user research for an upcoming project. I do have some information from the customer (their RFI and RFQ) but I don't feel that is really enough.
How would you go about creating personas and user profiles? Is there some way or process to make more educated guesses?
Answer
What might be constructive is to try to create personas from the information you do have.
This will highlight the assumptions you are making and the information you don't have.
You can then use this to go back to the customer with specific questions rather than having general "tell me what you want" conversations.
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