I'm working on a subscription user journey. Most of the subscriptions are for digital products. However, a few of them may have a print included in the package and we would need a delivery in this case.
I've placed a 'Same as billing address' checkbox below the billing address section. This checkbox is ticked by default. If the user wants to enter a different delivery address, he needs to untick that checkbox and all address fields would appear (below are my wireframes).
I'm wondering if that checkbox should be ticked or unticked by default.
Thanks for your help :)
Answer
Ticked and delivery address folded or greyed/disabled. Because:
"Most of the subscriptions are for digital products. However, a few of them may have a print included in the package and we would need a delivery in this case" Most users don't need it - don't show it.
Show it only on demand or make it obvious as optional. It makes your form more convenient, more readable, more task-centred and thus more ease to use.
It is a convention to have this option ticked, Take a look to big commerce websites like Amazon or Ebay.
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