Monday, October 29, 2018

Should a popup/lightbox close when a user clicks outside of the box?


Currently on our application we have popup/lightboxes that have a close button in the top right corner, and some of the lightboxes have cancel buttons next to the submit button - in the case of a form. We also close the lightbox when a user click outside of the lightbox.


My thinking is we are creating a confusing UX, also adding challenge in programming, by letting the user close the lightbox by clicking outside the lightbox. We want them to make a decision once the box is open.


I want to remove the feature of clicking outside the box to close it, leaving the close icon in the top corner and cancel button. Is this a good idea?




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