Saturday, December 24, 2016

dashboard - Is there a difference between a blank state as a new user and an existing user with no active content?


I'm working on a dashboard where there may be a delay in populating content (charts) when an account is first set up. With this scenario, I have created blank states as well as a message that informs new users that data is in the process of being collected and will populate once done.


The second scenario is that the account has been active for a while, but there is no activity in their data collection. While I cannot reveal what the project is, a similar example would be using Fitbit for the first time, and then you stop using it for a while. When you go back to check your dashboard, the charts would display no activity just as it was when you logged in for the first time.


My question is, while the context of these scenarios are different should the visualization also be different? Or is it just a matter of changing the message but not the charts? Hope this all makes sense.




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