Tuesday, January 28, 2020

Dealing with a large registration form


I'm in the the process of creating a registration form for a company where (quite a lot!) of information is required from the user, but I want to make it as painless as possible, while still being successful with obtaining the information from the user.


I've considered several options to deal with this problem and would love your thoughts as to which solutions is the most preferable.


This is what I had in mind:




  1. 'Small' registration form only asking for e-mail and password followed, by either:



    a) User lands on a dashboard page with some stats related to his account, where one of them would be 'x% of profile complete' which links to the profile page.


    b.) User lands directly on his/her profile page, with the message asking for additional info and the 'missing' fields are somehow highlighted.




  2. 'Medium' sized form asking for some more (but not all information) with more fields additional to e-mail and password (i.e name, city, country, etc)


    a) Same steps as above the collect the additional info.





Answer



Making a well designed on- boarding wizard kind of flow (lots of forms up front with the option to skip) can be very useful not just in collecting info but in guiding a user through the app. If you ask me for my college alma mater, for instance, you're also showing me that alma mater is important to a good experience on the platform.



It can double as an explanation of the value of your network/platform/application.


On boarding with instagram for instance includes both a list of suggested users to follow and a "find your friends" feature. They could just dump you into your feed (fewer forms, faster time to the experience) but your experience would be terrible.


So I think forms up front can be done well if they assist with the overall experience.


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