I have been asked by a client to provide justification for the usage of the Kano Model.
I believe I have sufficiently convinced them of the benefits and value, but the one thing I am lacking is statistics to prove that this is a widely used model in the UX industry.
Have there been any surveys on usage of Kano or at the very least is there a list of companies using it for product development?
Any information you can share would be immensely helpful.
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