Saturday, August 17, 2019

Single page or multi-page forms?


Would it be better to have one long form, and let the user scroll down the page, or split the form into 2 or more pages?


Usability wise, one disadvantage I can think of for having multiple pages, is changing info from previous pages is more tedious than just scrolling up and changing the info.


Aside from that, will it make my form seem shorter if it is split to two pages, with each page being about the length of one screen? (Please see my image below)


Image of long form


Click for image



Answer



In ecommerce usability studies that I've reviewed related to checkout screens, what matters most to users in long forms is how many fields are visible on the screen at a time, not the total number of fields on the entire form. This finding was in a discussion of multi-column forms vs long scrolling forms.



Based on this research, (found here http://baymard.com/checkout-usability NOTE not free) the conclusion is that long scrolling forms are ok.


Based on your image, I'd say you are on good footing and should not break it into pages.


This question is really very much like another one already answered here https://stackoverflow.com/questions/1974925/best-design-for-a-long-html-input-form


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